Privacy Policy

1. Overview

This Privacy Policy explains how StoryX LLC DBA Fares (“StoryX,” “Fares,” “we,” “our,” or “us”) collects, uses, and protects personal information when you use our website, mobile app, or related services (collectively, the “Services”).

By using Fares, you agree to the terms described here. If you do not agree, please stop using our Services.

2. Information We Collect

We collect information in three main ways:

a. Information You Provide

• Account details: Name, email, password, country, and preferences when you create an account.
• Payment information: Processed securely by third-party providers such as Stripe (we do not store full payment details).
• Communications: Messages or feedback you send us via email, chat, or support forms.

b. Information Collected Automatically

• Usage data: Pages viewed, referral sources, time on site, and browser type.
• Device and analytics data: Collected via tools like Google Analytics.
• Cookies and tracking: Used to improve performance, save preferences, and analyze trends. You can disable cookies in your browser settings.

c. Information from Third Parties

We may receive limited data from:

• Marketing or analytics partners (e.g., Google, Facebook).
• Communication providers (e.g., Twilio for text alerts).
• Payment processors (e.g., Stripe for billing confirmation).

3. How We Use Your Information

We use your data to:

• Deliver personalized flight deals, alerts, and newsletters.
• Process payments for premium memberships.
• Communicate with you about your account or updates.
• Analyze and improve our Services’ performance and user experience.
• Prevent fraud, enforce our Terms, and comply with legal obligations.

We may also aggregate (de-identify) data for statistical or marketing purposes.

5. Data Retention

We retain your information as long as necessary to provide the Services or comply with legal obligations. You may request deletion of your account or data anytime by contacting legal@fares.so.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Opt out of marketing communications (unsubscribe links are included in every email).
• Restrict or object to processing in certain circumstances.

If you are located in jurisdictions with enhanced privacy laws, we will honor those rights to the extent required.

7. Cookies and Tracking Technologies

Fares uses cookies and similar technologies to:

• Maintain session preferences.
• Measure traffic and performance.
• Personalize content and offers.

You can manage cookies through your browser or opt out of certain analytics tracking.

8. International Data Transfers

As a U.S.-based company, your data may be processed in the United States and other countries where we or our service providers operate. We take reasonable steps to ensure your information receives adequate protection consistent with applicable laws.

9. Security

We use administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse.

10. Children’s Privacy

Fares is not directed toward children under 13. We do not knowingly collect personal data from minors. If you believe a child has provided us information, please contact privacy@fares.so, and we’ll promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Material changes will be communicated via email or on-site notice.

12. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please contact: legal@fares.so.